Terms & Conditions

Avenue House Guest Accommodation


Terms &Conditions of Avenue House 
 
Reservations and Payment 
Payment is due at check-in and made in Sterling Pounds only. Please note that cash is preferable but card facilities are available. Kindly note that a refundable key deposit of £20 cash is expected which will be returned at check-out. If a reservation is cancelled with less than 48 hours notice, a penalty charge of a one night's accommodation will be enforced. Please read our cancellation policies below.
 
Cancellation Policies 
We operate a 48 hour cancellation policy. This means that if you need to cancel a reservation you should do so 48 hours or more before 12 noon on the day of arrival in order to avoid a cancellation charge. If you cancel a reservation less than 48 hours before 12 noon on the day of arrival we reserve the right to charge in full for the first night of accommodation. 
 

Damage Fee

Please be informed that any damage caused by the guests will be charged a minimum of £150 after thorough inspection of the property. 


Smoking &Alcohol 
Avenue House is an entirely non-smoking and non-alcohol premises by law. Any bedrooms tainted by tobacco odours will be specially cleaned and aired over a 24-hour period. Any charges incurred from this necessary clean, including loss of business will be charged to the guest.
 
Arrival and Departure Times 
Check-in is between 11am and 2pm. If your arrival time is expected after 2pm, please contact us prior to your visit. We do ask our guests to provide us with an approximate time of arrival.
 
If you are arriving by air please provide us with the flight number so that we can be aware of any delays. 
 
Check out time is by 10.30 am. Any late check outs can be charged as a night stay. 
 
Breakfast 
Avenue House serves complimentary breakfast between 8:00am- 9:15am on weekdays and 8:15am to 9:45am on weekends. This includes a selection of juices, cereals and yogruts available in the Dining Hall and a freshly prepared breakfast. As we take pleasure in serving our guests with a freshly prepared breakfast, a breakfast order form for each night will be provided upon arrival whih should be returned before 5pm the day prior to breakfast being served. Please kindly inform us as early as possible if you have any allergies or dietary requirements. 

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