Reservations and Payment
Payment is due on arrival and can be made by sterling only (preferably by cash please). Kindly be informed that we charge £20 for key deposit and this will be returned promptly during checkout once keys have been returned.If a reservation is cancelled with less than 48 hours notice a charge of a full night’s accommodation will be made. Please read our cancellation policies.
 
Cancellation Policies
We operate a 48 hour cancellation policy. This means that if you need to cancel a reservation you should do so 48 hours or more before 12 noon on the day of arrival in order to avoid a cancellation charge. If you cancel a reservation less than 48 hours before 12 noon on the day of arrival we reserve the right to charge in full for the first night of accommodation.
 
Smoking & Alcohol
Avenue House is an entirely non smoking and non alcohol premises by law. Any bedrooms tainted by tobacco odours will be specially cleaned and aired over a 24-hour period.  Any and all charges resulting from this, including both actual and loss of business will be charged to the customer.
 
Arrival and Departure Times
Check in is available from 11.30am. However, if you arrive earlier than 11am or later than 5pm, kindly contact us prior to your visit.  We do ask our guests to provide us with an approximate time of arrival.  
If you are arriving by air please give us the flight number so that we can be aware of any delays.  
 
Check out time is 10.30 am.
Breakfast
Avenue House provides daily breakfast for our guests from 8.00am to 9.15am on weekdays and 8.30am to 10.00am on weekends. This includes a selection of continental buffet served in the DiningHall and a freshly home cooked breakfast. To ensure a fresh breakfast is served to our guests,  a breakfast order form will be provided upon arrival. Kindly return the forms to the box provided outside the kitchen before 5pm the day prior to breakfast being served.
